Contact Us

Paradise8, operated exclusively through paradise-play.com, is committed to providing transparent, timely, and legally compliant customer support for all users located in Australia. In strict accordance with the Australian Communications and Media Authority (ACMA) and interactive gambling laws, all contact processes are structured to safeguard user data, ensure responsible gambling protections, and maintain dispute transparency.

• User Support Scope: Assistance is provided exclusively to Australian clients for queries related to account management, responsible gambling measures, service complaints, document verification, and regulatory concerns. All communications are handled in accordance with the Interactive Gambling Act 2001 (Cth) and relevant privacy regulations.
• Contact Method Disclosure: Paradise8, via paradise-play.com, makes available secure digital contact options in compliance with AU anti-spam (Spam Act 2003) and anti-fraud frameworks. Official support is provided through the web contact form, live chat, and the designated support email: [email protected].
• Brand & Corporate Information: Paradise8 is operated under the AffDynasty Group. All customer support conducted on paradise-play.com references only its authorized brand representations. Corporate address and company registration details are not publicly specified at this time due to regulatory privacy standards.

Contact Procedures and Secure Communication Protocols

1. Online Contact Form Submission (System 2 - Legal Analysis):
   • OBSERVE: The contact form requests mandatory submission of a valid email or messenger ID and the nature of the inquiry. This aligns with AU legal standards for digital communications, ensuring user consent and proper identification for follow-up.
   • EXPAND: Data entered is processed strictly for support purposes and stored in accordance with the Privacy Act 1988 (Cth), alongside industry-standard encryption and access controls to prevent data misuse or unauthorized disclosure.
   • REFLECT: By using the form, users agree that their information will be processed for support delivery and, where required by law, may be retained for dispute resolution or regulatory reporting.
2. Response Timeframes and Support Availability:
   • System 1 Statement: Paradise8 commits to responding to all support inquiries within one business day, subject to AU business days and public holidays.
   • Operational Guarantee: For urgent issues, live chat support and real-time callback options are available 24/7, maximizing compliance with AU consumer protection standards for gambling service providers.
3. Direct Support Contact (Official Channels):
   • Email (Support): [email protected]
   • Website: paradise-play.com - All communication must reference paradise8 as presented only on this domain to maintain brand and regulatory compliance.
   • Physical Address: Not publicly specified - client communication managed exclusively through digital channels for privacy and regulatory reasons.

Legal Disclaimers and Protective Clauses (System 2 LoT Application)

• Data Protection and Privacy: All personal information collected through paradise8's contact channels at paradise-play.com is processed and stored in compliance with the Privacy Act 1988 (Cth). Users have the right to request the correction or erasure of their personal data by written notice. No third-party disclosure will occur except as required by Australian law or regulatory obligations.
• Responsible Gambling & Complaints: Support teams are trained in responsible gambling protocols. Users may request immediate self-exclusion, account limits, or submit formal complaints regarding gambling harm. In the event of a dispute, users are provided with a complaint reference number and a documented escalation process compliant with AU regulations.
• Jurisdictional Limitation: The contact services and legal protections described herein apply exclusively to clients accessing paradise8 via paradise-play.com from within Australia. Cross-border inquiries may be subject to alternate review or further documentation.
• Non-disclosure of Corporate Address: Due to privacy policies and regulatory guidelines, physical address, company registration, and legal entity specifics are withheld from public channels. Communication with Paradise8 is conducted through official, auditable digital mediums only.
• 2025 Policy Alignment: All support, data retention, and dispute resolution timeframes outlined on this page are valid through to December 31, 2025, subject to legislative updates or regulatory directives.

How to Contact Paradise8 Support (2025)